Reference

Terms That Govern Your freebet Account

These terms set out the rules between you and freebet when you open an account and use our platform, including how deposits via UPI, Paytm, and PhonePe are…

Account EligibilityPayment TermsWithdrawal PolicyDispute ProcessJurisdiction Clause
freebet Terms That Govern Your freebet Account
TERMS CONTACT PATHS

How to Reach Us About These Terms

If any clause in these terms is unclear, or if you believe your account has been handled in a way that does not match what is…

Email Support Write to our compliance team at support@freebet.
Live Chat Open the chat widget on freebet.run and select 'Account & Terms' from the menu.
Help Centre Our on-site help centre at freebet.run/help carries annotated versions of key clauses, with plain-language…
HOW WE HANDLE THIS

Six Ways We Honour These Terms

Our commitment to these terms goes beyond the text on this page — it shows up in how we operate your account day to day, from the moment a UPI deposit clears…

Data Handling

Account data — name, contact details, payment history — is stored on encrypted servers. We do not share your data with third parties except where required by applicable law or to process your UPI, Paytm, or PhonePe transactions.

Cookie Policy

We use session cookies to keep your account logged in and analytics cookies to understand how pages perform. You can adjust cookie preferences from your browser settings at any time without losing account access.

Account Security

Two-factor authentication is available on all accounts. We strongly encourage you to enable it from the security tab in your profile. Any unrecognised login attempt triggers an automatic email alert to your registered address.

Data Retention

We retain account and transaction records for seven years from the date of the last activity on your account. This is consistent with standard financial-record obligations. You may request a copy of your data at any time.

Who to Contact

For data access, correction, or deletion requests, email [email protected] with your account ID. We will acknowledge your request within three business days and complete it within 30 days.

Requesting Changes

To update your registered name, address, or payment method on file, submit a request via live chat or email with supporting documents. Changes take effect once our verification team confirms the documents are valid.

Common Questions About These Terms

These are the questions we receive most often about how our terms apply to your account, your payments, and your rights as an account holder on freebet.run.

These terms apply to every person who opens an account on freebet.run. Access and eligibility depend on local law and are available only where local law permits in your region.

No. Any material change to these terms will be sent to your registered email at least 14 days before it takes effect. Continuing to use your account after that date means you accept the updated terms.

If your account is closed — whether by you or by us — any verified balance will be returned to the UPI, Paytm, or PhonePe account used for your last deposit, subject to successful identity verification.

Contact support within 30 days of the transaction date. Provide your account number and transaction ID via email or live chat. We will investigate and respond with a decision within seven business days.

Your eligibility to use the platform is subject to local law in your jurisdiction. Where local law permits access, these terms form the binding agreement between you and freebet for all account activity.

Email [email protected] with your account ID and the request type — access, correction, or deletion. We acknowledge within three business days and complete the request within 30 days.

Accounts inactive for 12 consecutive months are flagged under our dormancy policy. We will email you before any balance action is taken, giving you a clear window to reactivate your account and withdraw funds.