Reference

Our Terms, Your Rights on freebet

These legal terms set out how your account, your data and your activity on freebet are governed — written plainly so you know exactly where you stand.

Jurisdiction-Aware PolicyAccount Data RightsCookie Consent ControlDispute Resolution PathPolicy Update Notices
freebet Our Terms, Your Rights on freebet
LEGAL CONTACT PATHS

Reach Us for Policy Questions

If you have a query about how these terms apply to your account, how your data is stored, or how to request a correction or deletion…

Email Support Send your legal query or data-access request to our compliance address and expect a…
Live Chat Start a live chat session directly from your account dashboard.
Help Centre The Help Centre on freebet.run holds the current version of all policies, cookie declarations…
ACCOUNT SECURITY STANDARDS

How freebet Handles Your Account and Data

We apply layered account-security practices — two-factor authentication on login, TLS encryption across all pages and API endpoints, and automatic session timeout after inactivity.

Data Minimisation

We collect only what is strictly required to verify your identity, process UPI and PhonePe transactions and maintain your account log. Nothing extra is stored beyond operational necessity.

Cookie Controls

On your first visit and whenever the policy changes, a consent banner lets you accept, reject or customise non-essential cookies. Strictly necessary cookies run regardless as they keep the site functional.

Two-Factor Login

Every account login can be secured with a one-time code sent to your registered mobile number. We strongly encourage enabling this layer, especially before any withdrawal request is submitted.

Retention Schedule

Transaction records linked to Paytm, UPI or PhonePe activity are retained for the period mandated by applicable Indian financial rules, then securely deleted. Marketing data is removed the moment you withdraw consent.

Correction Requests

You can request a correction to any personal data we hold by contacting our compliance team via email or live chat. We aim to confirm the correction within seven business days of verifying your identity.

Dispute Resolution

If you disagree with how a term has been applied to your account, raise a formal dispute through live chat. A compliance officer reviews the case independently and delivers a written decision within fourteen days.

Common Questions About Our Policies

These answers cover the legal and data-rights questions we receive most often. If your situation is not addressed here, contact our compliance team directly and we will respond with a written answer tied to your account.

Yes. Access and eligibility depend on local law and are available only where your state or union territory permits it. You are responsible for confirming that use is lawful in your specific location before opening an account.

We collect your name, contact details, identity documents for verification, and transaction data related to UPI, Paytm and PhonePe activity. We do not collect data beyond what is needed to operate and secure your account.

Financial and identity records are kept for the period required under applicable Indian regulatory rules. After that mandatory window closes, your data is securely deleted from our systems and backups.

Yes. Contact our compliance team by email or live chat with your request. We verify your identity first, then aim to confirm any correction or deletion within seven business days of that verification.

A consent banner appears on your first visit and lets you choose which non-essential cookies to allow. Strictly necessary cookies remain active to keep the account session and payment flow working correctly regardless of your choice.

Raise a formal dispute through live chat and a compliance officer will review it independently. You will receive a written decision within fourteen days explaining the outcome and the reasoning behind it.

We send a notification to your registered email address before any material change takes effect. Continued use of your account after that notification date is treated as your acceptance of the updated terms.