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How freebet Handles Your Personal Data

At freebet, your personal data belongs to you — we collect only what we need to run your account, process transactions via UPI, Paytm or PhonePe, and keep…

Data Collected Only As NeededSecure Account StorageYour Rights RespectedUPI & Paytm Transactions ProtectedTransparent Retention Policy
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freebet How freebet Handles Your Personal Data
PRIVACY CONTACT PATHS

Reach Us About Your Data

If you want to access the data we hold about you, request a correction, or ask us to delete your account records, our privacy team is…

Email the Privacy Team Send your data request or privacy query directly to our dedicated privacy address.
Live Chat Support Open the live chat widget inside your freebet account and select the Privacy topic.
In-Account Data Centre Head to Account Settings, then Privacy Controls, to download a copy of your stored…
HOW WE PROTECT DATA

Six Ways We Safeguard Your Account Data

We have built specific technical and organisational measures around every stage of your data's life — from the moment you enter a UPI reference number to the day you close your account.

Encrypted Storage

All personal records — name, contact details, transaction history from UPI, Paytm or PhonePe — are stored with AES-256 encryption at rest. Backups follow the same standard so no copy of your data is left unprotected at any point.

Cookie Controls

We use functional cookies to keep your session active and analytical cookies to understand how pages are used. You can manage non-essential cookie categories through the cookie preference panel linked in our site footer at any time.

Account Security Layer

Two-factor authentication is available on every freebet account. Login attempts from unrecognised devices trigger an email alert to your registered address, giving you an immediate prompt to review and secure access if the attempt was not yours.

Data Retention Schedule

We keep transaction records for the period required by applicable financial regulations and delete all other personal data within 30 days of a verified account closure request. You can request a retention schedule specific to your account category.

Third-Party Processor Limits

Payment processors handling your Paytm or PhonePe transactions receive only the minimum data required to complete the transfer. They are contractually restricted from using that data for any purpose other than processing your specific transaction.

Your Right to Correct and Delete

You may request a correction to any inaccurate record or ask for full deletion of your personal data where local law permits. Requests submitted through Account Settings or via the privacy email are logged, acknowledged within 48 hours, and resolved with a written outcome.

Privacy Policy Questions Answered

Below are the questions we hear most often about how freebet handles personal data, cookies, and your rights as an account holder in India.

We collect your name, email address, phone number, date of birth for age verification, and the payment identifiers linked to your UPI, Paytm or PhonePe transactions. Device and browser data is collected automatically for security monitoring.

Payment reference numbers and transaction amounts are stored in encrypted databases accessible only to authorised finance and compliance staff. Raw UPI credentials or Paytm wallet PINs are never stored on our servers at any stage.

Yes. Submit a Subject Access Request through Account Settings under Privacy Controls or email our privacy team directly. We will provide a structured data export within the timeframe required by applicable local law.

Open a deletion request in Account Settings or contact the privacy team by email. We will remove all personal data not required for regulatory retention within 30 days and confirm the deletion in writing once complete.

We share data only with payment processors needed to complete UPI, Paytm or PhonePe transactions, identity verification providers where local law requires it, and hosting infrastructure partners. We do not sell your data to advertisers or data brokers.

Most fields — name, email, phone number — can be updated directly in Account Settings. For fields locked after verification, contact support via live chat or email with supporting documents and we will process the correction promptly.

On verified closure, we delete all personal data within 30 days except records we are legally required to retain, such as transaction histories under applicable financial regulations. You will receive written confirmation of what was deleted and what was retained.

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